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Help Center

RigiTech has a Help Center that shall be used by operators using RigiCloud and RigiTech UAS.

Access to the Help Center​

Within RigiCloud, it is possible to access the Help Center through the main menu or through the documentation page.

Help Center

  1. Access to the landing page of the Help Center
  2. Access to the ConOps Manuals and UAS User Guides within the Help Center
  3. Access to "My Requests" within the Help Center

User creation and login​

If the user is not logged in, the main landing page will be displayed.

Landing page (not signed in)

  1. Sign in

Click on "Sign in" in order to open the sign-in window and follow the instructions.

Sign in

Without a user, it is required to sign up (click on "Sign up"). Only official e-mail addresses from RigiTech customers can be used. If a customer cannot sign up, the customer shall request RigiTech support to include the customer's organisation in the authorised list (by sending a mail to support@rigi.tech).

Sign up

Support requests​

Once the user is logged into the Help Center, the landing page will be different.

Landing page (signed in)

  1. Links to the landing page
  2. Lings to articles and technical documentation
  3. Search bar
  4. Submit a request
  5. Profile menu

In order to submit a request, with a logged in user, click on "Submit a request", and fill the form.

Submit request

The user's requests are available by clicking on "My Requests" in the RigiCloud Documentation module, or in "Requests" within the profile menu. Users have access to the conversations within the user's requests, those in which the user has been put in copy and those of the user's organisation.

My requests